Shipping policy

Thank you for choosing Mavrixa!

At MAVRIXA, we are committed to providing a smooth, reliable, and transparent shipping experience for all our customers across the United States. Please review our shipping information below regarding order processing, delivery timelines, tracking, and shipping policies.

Order Processing

Processing Time: 1–3 business days (Monday–Friday)

Orders placed on weekends or U.S. public holidays will be processed on the next business day.

Processing delays may occur due to:

  • Payment verification issues
  • Incorrect or incomplete shipping information
  • High-volume periods or seasonal demand

If any delay occurs, our support team will notify you via email.

Shipping & Delivery

Destination Delivery Time Shipping Cost
United States (All States) 3–7 business days FREE Shipping

Total Estimated Delivery Time

Processing Time + Transit Time

Estimated delivery: 4–10 business days

Order Cut-Off Time: 5:00 PM (EST)

Shipping Partners

We work with trusted shipping carriers to ensure your order arrives safely and on time, including:

  • USPS
  • UPS
  • FedEx

Once your order has shipped, you will receive a tracking number via email.

Order Tracking

After shipment confirmation:

  • A tracking link will be sent to your email address.
  • Please allow 24–48 hours for tracking information to become active.

If your tracking information has not updated after this period, please contact our support team.

Order Cancellations

If you wish to cancel your order, please contact us immediately:

📧 Email: support@mavrixa.com

Cancellation requests are not guaranteed once your order has entered the processing or shipping stage.

If your order has already shipped, you will need to follow our return policy process.

Shipping Issues

Lost or Stolen Packages

Mavrixa is not responsible for packages that are confirmed as delivered by the carrier.

If your package shows as delivered but you have not received it, please:

  1. Check with household members or neighbors.
  2. Contact the shipping carrier directly.
  3. Contact our support team for assistance.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

Mavrixa is not responsible for orders shipped to incorrect or incomplete addresses.

If you notice an address mistake, please contact us immediately. We will do our best to assist before shipment.

Delivery Exceptions

Delivery delays may occur due to:

  • Severe weather conditions
  • Natural disasters
  • Carrier delays
  • High shipping volumes
  • Remote delivery locations
  • Other unexpected logistical issues

We appreciate your patience and understanding during these situations.

Address Changes

Address changes must be requested as soon as possible after placing your order.

Once an order has been shipped, we may not be able to modify the delivery address or redirect the package.

Undeliverable Packages

Packages returned to Mavrixa due to:

  • Incorrect address
  • Missing address information
  • Multiple failed delivery attempts

may require additional shipping fees before being reshipped.

Orders that cannot be delivered may be cancelled and refunded according to our refund policy.

Holiday Shipping Delays

During peak seasons such as:

  • Black Friday
  • Thanksgiving
  • Christmas
  • New Year Holidays

shipping carriers may experience delays due to increased package volume.

We recommend ordering early during holiday periods to avoid delays.

Contact Us

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

Mavrixa

📍 Physical Address:
1560 Broadway,
New York, NY 10036,
United States

📞 Phone:
+1 (702) 555-0155

📧 Email:
support@mavrixa.com